We would like to take this opportunity to apologise for the issues that you have experienced.
Unfortunately your question has arrived to the UK customer services. We would kindly ask you to contact the customer services for the USA who will be able to assist you further:
Jam Customer Service Reps are available weekdays 8:30am to 7:00pm ET, M-F.
JAM UK Customer Services
Date published: 2019-06-18