We are sorry to hear about the issues that you have experienced. Once you have ended the call you need to press and hold the play/pause button for about 3 seconds and the music should start again through the speaker.
If however this is not the case please kindly contact us directly on 0203 538 0768 or firstname.lastname@example.org and one of our advisers will be happy to assist you further.
JAM Customer Services
Date published: 2019-01-04